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No two operations break in the same place, so we don't sell one fixed package. We start with a call, find where yours is really breaking, then point you to the work that fixes it. Here's what that can look like.
No two operations break in the same place, so we don't sell one fixed package. We start with a call, find where yours is really breaking, then point you to the work that fixes it. Here's what that can look like.
Initial Business Review
Initial Business Review
Scope
A complimentary first call where we look at your operation together and find the one thing worth fixing first. It's the front door to everything else, and how we decide which service actually fits you.
Who it's for
Any food business owner who knows something's off but isn't sure where to start, or who wants a straight read before spending money on a fix.
What you get
An honest read on where your operation stands
The real problem named, not just the symptom you can see
A clear first move you can take, with us or on your own
A recommendation on which service, if any, fits
Good to know
This call is a conversation, not a written report. You'll leave with an honest read on what's going on and a straight recommendation on where to start, something like "fix the kitchen flow and get a kitchen lead," or "your COGS needs a recount." Anything written, the reports, roadmaps, and systems, comes with the paid work.
Outcomes
You leave knowing your next move
No money spent guessing at the wrong fix
Timeline
Around 30 minutes, though it usually runs longer, because we'd rather understand your business than watch the clock.
Format
Remote or On-Site (optional)
Investment
Complimentary.
FAQ
Q: Is it really complimentary, or a sales call in disguise?
A: It really is complimentary. I'll point you to what fits, and sometimes that's working with me, sometimes a free download, sometimes a fix you can handle yourself. Either way you leave with a real read and a next step.
Q: Do I get a written report from this call?
A: No, this one's a conversation. You get an honest read and a recommendation out loud. Written reports and roadmaps come with the paid services.
Q: What do I need to prepare?
A: Nothing formal. Just come ready to talk straight about where the business is hurting. The short form when you book covers the basics so we don't spend the call on them.
Q: Will I walk away with something useful even if I don't hire you?
A: Yes. You'll leave knowing what's going on and what to fix first. That's yours to act on, with me or on your own.
Q: How long does it take?
A: Around 30 minutes, though it usually runs longer, because I'd rather understand your business than watch the clock.
Full System Diagnosis
Full System Diagnosis
Scope
A deep assessment across all ten systems that run a food business: hiring, onboarding, opening and closing, training, retention, daily operations, food and product consistency, inventory, customer service, and financial control. We look at every one inside your real operation, then hand you a ranked roadmap of what to fix and in what order. You see the operation the way it really runs, not the way it looks on a good day.
Who it's for
Owners who want the whole truth before they invest in fixes. The business is slipping in more than one place, and you want to know exactly what's wrong and in what order to fix it.
What you get
Business Health Check, a scored read on each of the ten systems, so you see exactly where you stand
Several visits in the first week, watching the operation run on normal days
A customer-first walkthrough, so we see what your guests see
Every gap surfaced and ranked by impact
A roadmap: what to fix first, second, third
A clear view of where the money is leaking
The report is yours to keep, with us or on your own
Outcomes
You see exactly what's wrong and what it's costing you, system by system.
You know where to spend first for the biggest return
A plan you can act on right away
Timeline
14 days from kickoff.
Format
On-site. A real diagnosis has to be done inside the operation, watching it run on a normal day. Travel arranged for locations outside Jakarta.
Investment
Scoped to your operation. What moves the number: size of the operation, number of outlets, location and travel, and how much documentation already exists. Locked with you on the call.
FAQ
Q: Why does this one have to be on-site?
A: Because a real diagnosis can't be done off a form. I need to watch the operation run on normal days, the handoffs, the peak-hour stumbles, the things nobody writes down. That only shows up in person.
Q: Do I have to hire you to fix what you find?
A: No. The Business Health Check and the roadmap are yours to keep. Plenty of owners take it and fix things on their own or with their team. The work after is your choice.
Q: How is this different from the complimentary Initial Business Review?
A: The Review is a single call that points you at the first thing to fix. The Diagnosis is the full scored read on all ten systems over two weeks, with a roadmap you keep. One is a direction, the other is the whole map.
Q: What do you need from me during the 14 days?
A: Access to the operation and your numbers, and a heads-up to your team that I'll be around. You keep running as normal, that's the point, I need to see it as it really is.
4-Week System Sprint
4-Week System Sprint
Scope
A focused four-week build. We find the few systems costing you the most, build them properly, and hand them over running. Not a full overhaul. A targeted fix on the priorities that matter, so your service holds, your team knows their lane, and the place runs without you in the middle of it.
Who it's for
Owners who know roughly where it's breaking and want it closed in weeks, not months. Service that swings shift to shift, a supervisor drowning, no clear rule when something goes wrong, and customers who don't come back. You don't need a full rebuild yet. You need the worst leaks sealed, fast.
What you get, week by week
Week 1, Diagnose. Your Business Health Check, the same scored diagnosis we run in the Full System Diagnosis, focused on finding your priority gaps fast. We lock the fix list and everything else stays out of scope so we move quickly.
Week 2, Service System. A service flow map, your non-negotiable service standards, ready-to-use staff scripts, a complaint-handling rule, and clear escalation steps.
Week 3, Operations. Clear roles for servers, supervisor, and kitchen, daily opening, service, and closing checklists, and an escalation flow that keeps you out of daily decisions.
Week 4, Retention and KPIs. Triggers that bring people back, a simple feedback loop, and a one-glance dashboard your supervisor runs weekly.
Handover. The whole system documented and handed to your team, ready to run.
Outcomes
A service system your team runs the same way every shift
Defined roles, so everyone knows who decides what
Complaints handled in minutes, without you
Repeat customers who come back without being bribed by discounts
A weekly read on how the operation is really doing
Control of the business without being there every day
Timeline
Four weeks, start to handover.
Format
Remote or on-site.
Investment
Scoped to your operation. What moves the number: how many systems land on the priority list, the size of your team and menu, how much already exists versus built from scratch, and whether training or on-site time is included. We lock the scope and the number together on your call.
FAQ
Q: Four weeks feels fast. Can you really fix this that quickly?
A: Yes, because we don't try to fix everything. Week 1 finds the few gaps costing you the most, and the next three weeks build only those. Narrow scope is what makes four weeks realistic.
Q: Is the diagnosis included, or do I need the Full System Diagnosis first?
A: Included. Week 1 is your diagnosis, the same Business Health Check we use in the Full System Diagnosis, focused on your priority gaps. No need to buy that separately first.
Q: What if you find more problems than four weeks can cover?
A: We lock a priority list in Week 1 and stay on it. Anything outside that list is noted, not ignored, and we can run a second sprint for it later. One focused push at a time.
Q: Do I need to pause or close the business while you do this?
A: No. The whole point is building while you keep trading. We work around your service, not against it.
Q: My place is a Coffee Shop, not a restaurant. Will this still fit?
A: Yes. The systems are the same for any food business, what changes is what goes inside them. Coffee shop, cafe, restaurant, QSR, the sprint shapes to your setup.
Q: After the four weeks, will it hold without you there?
A: That's what the handover and the weekly dashboard are for. Your team runs the system, your supervisor watches the numbers, and you can bring me back for monitoring if you want it to hold harder.
Operations Setup
Operations Setup
Scope
The full operational build, end to end. Every system across front of house, back of house, and the office, set up and documented so the business runs on a system from day one. For new openings, or for an open business so tangled that patching won't cut it and the whole thing needs rebuilding properly.
Who it's for
Owners about to open who want it built right before the doors swing. And owners of an open place where nothing is documented, everything depends on you, and a few fixes won't solve it anymore.
What you get
The complete operational backbone: service, kitchen, costing, inventory, people, monitoring
SOPs and checklists across FOH, BOH, and the office
Clear roles and escalation across the whole team
Costing and inventory systems set up
A retention and feedback loop
A KPI dashboard for ongoing visibility
Your team trained on all of it
Pre-opening setup, if you're not open yet
Outcomes
A business that runs on a system from day one, not on panic
A team that knows the standard before the first guest arrives
Costs and inventory under control from the start
An operation clean enough to scale or repeat later
Timeline
From eight weeks, depending on scope.
Format
Remote or on-site.
Investment
Scoped to the build. What moves the number: number of outlets, size of menu and team, how much exists already, how many systems are in scope, and the amount of on-site time. Locked with you on the call.
FAQ
Q: I haven't opened yet. Is this too early?
A: It's the best time. Building the systems before you open costs far less than untangling them under pressure later. You open running on a system instead of on adrenaline.
Q: How is this different from the 4-Week System Sprint?
A: The Sprint closes a few priority gaps in four weeks. Operations Setup builds the whole operation, every system across the business, from eight weeks up. Sprint is a targeted fix, Setup is the full build.
Q: How long does a full setup take?
A: From eight weeks, depending on the size of the operation, the menu, the team, and how much already exists.
Q: Do you train my team, or just hand me documents?
A: Both. Documents nobody's trained on just gather dust. Setup includes getting your people running the system, not just writing it.
Q: Remote or on-site?
A: Either. Planning and building can run remotely, and on-site time is arranged where it helps, especially for training and pre-opening.
Training & Enablement
Training & Enablement
Scope
One focused training per engagement, on the topic you choose. Not an everything-at-once package. You pick the area that's hurting most, and some run once, like Leadership, others across two sessions, like COGS. It's scoped to your operation, so the standard holds without you in the room.
Who it's for
Owners with decent systems on paper but mixed results on the floor. New hires relearning the same mistakes, service that depends on who's working, managers who can't hold the line.
Choose your training
Leadership
COGS
Service Excellence
SOP Discipline
Staffing and Scheduling
Food Cost and Inventory
Custom, built around a challenge you bring
What you get
One training, built around your menu, your standards, and your real situations
Staff or manager focus, depending on the topic
Service scripts and a "what to do when..." guide where it fits
A training session, virtual or on-site
A training deck, yours to keep (optional)
Outcomes
The chosen area, fixed and consistent across every shift
Managers who hold the standard without you
New hires up to speed faster
Less repeating yourself
Timeline
From a single session to a short series. Some run once, like Leadership. Others across two sessions, like COGS. Scoped to your team.
Format
Remote or on-site.
Investment
Scoped to your team and goals. What moves the number: team size, number of sessions, virtual or on-site, and how much custom material you need. Locked with you on the call.
FAQ
Q: Will the training fit my menu and my team, or is it generic?
A: It's shaped to your operation. We use your menu, your standards, and your real situations, not a generic deck. That's why it sticks.
Q: Can I train my team on more than one topic?
A: Yes. You can run several topics over time, and we space them so each one lands before the next. Leadership and operations training especially are worth refreshing at least every three months, and sooner when turnover is high, because a team that keeps changing needs the standard re-set regularly.
Q: What language do you train in?
A: Bahasa Indonesia, English, or a mix, whatever your team works in best.
Q: Remote or on-site, which works better?
A: Both work. On-site lands harder for floor and service training, remote is fine for manager and leadership sessions. We'll advise based on the topic you pick.
Q: How do you make sure it sticks after you leave?
A: We train your managers to hold the standard, not just your staff to follow it. It holds because someone on your side owns it after I'm gone.
1:1 Advisory Session
1:1 Advisory Session
Scope
Direct advisory with Tara. I coach or mentor you through any operational challenge, as a second brain or just a sharing session. No project, no retainer required. Book one when you need it, or keep them going if you want a regular sounding board.
Who it's for
Owners who don't need a build, they need a sharp second brain. A pricing call, a team problem, a scaling decision, a tricky negotiation. You want someone who's seen it before to think it through with you.
What you get
A focused working session on your specific question
A clear path out of it
Honest input from someone who's stood where you're standing
Notes and next steps you can act on (optional)
Outcomes
A decision you feel sure about
A problem that's been circling, finally settled
Timeline
Per session, with a three-session package for the problems that need more than one sitting.
Format
Remote.
Investment
Scoped, with single sessions or a multi-session package available. Set on the call.
FAQ
Q: Is this a one-off, or do I have to commit to something ongoing?
A: You can book a single session, but many owners take the three-session package, because real operational problems rarely get solved in one sitting. You talk it through, go try it, then we adjust on the next call. No retainer, no lock-in, just the room to work it properly.
Q: What kinds of problems can we cover?
A: Anything operational. A pricing decision, a team problem, a scaling plan, a tricky supplier or partner call. If it's keeping you up, we can work it through.
Q: How is this different from the complimentary Initial Business Review?
A: The Review is a one-time read to point you in a direction. The 1:1 is ongoing thinking time with me on the specific problems you're working through, as deep and as often as you want.
Q: Can I bring one specific decision and just get your take?
A: Yes, that's exactly what it's for. Bring the decision, we talk it through, you leave knowing what you'd do.
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